You have questions, we have answers about your membership.
Where is my login?
I signed up but don’t have my login, where is my login?
I pressed Forgot Password but can’t see my login, where is my login?
Check your spam folder and whitelist all emails from volleyball1on1.com.
I have my login and password but am having trouble logging in, what gives?
The answer is at this page: http://www.volleyball1on1.com/login-instructions/
How long is the membership?
Bronze = 1 month with automatic renewals every 30 days
Silver = 6 months with automatic renewals every 180 days
Gold = 18 months with automatic renewals every 545 days
Will I be charged again automatically?
Yes. Another charge will be made at the end of each billing period as outlined above.
How can I cancel the membership?
If Paypal was used you can cancel by logging into your Paypal account and cancel the recurring payments.
If Paypal was not used, send us an email stating you want to cancel.
When do I have to cancel so I won’t be charged again?
** Most importantly, make sure to include the email used to create the membership. It makes things easier.
If Paypal was used cancel the day before the recurring charge is to be made.
If Paypal was not used contact us the day before the recurring charge is to be made.
I received an email stating my membership has been locked due to too many logins, how?
To protect the membership from abuse, the memberhsip is locked when logged in from more than 5 IP addresses.
Ex: logging in from home, the office, your school, Starbucks, mobile devices and more will flag the system and lock the membership.
To unlock send us an email and we’ll look into getting you up and running.
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